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Easy Returns

ALG offers a 100% satisfaction and authenticity guarantee with every luxury product bought from our store. If you are not 100% satisfied with your ALG purchase, we are happy to provide you with either a full cash refund or store credit (whichever you prefer), not including the original shipping fee.

To receive a full refund, customers must follow these steps:

1) Return the item within 14 days of receiving it. The post date for your return package must be within 14 days of the date you received the item from the shipping carrier.

2) The item must be returned in the same condition that it was sent, with the ALG security tag still attached. Please do not remove this security tag with scissors until you are certain that you are fully satisfied with your purchase. You cannot re-attach this tag later.

3) The item must be returned inside the box that it was originally shipped in, and include the gift box and all of the papers and materials that were enclosed within the box. These materials may include but are not limited to: replacement parts, supplementary hardware, dust bag, product booklet, authentication card, jewelry appraisal, gem laboratory report, etc. Your returned item must also be accompanied by the appropriate proof of purchase.

4) Please complete the “Returns” slip that was sent along with your item, stating your reason(s) for returning the item, and providing any other comments that may help us do a better job of satisfying you the next time you shop with us. Using your preferred shipping carrier, ship your item to:

Authentic Luxury Goods
Attention: Returns Processing
919 Sixth Avenue
San Diego, CA 92101

The return shipping cost is the responsibility of the customer. However, since our items are exactly as described and everything included is in the pictures, this is something that you should never have to worry about!

You may also return/exchange an item in person at the ALG boutique at no cost.

7) Upon receiving the returned item, ALG will issue a refund within 3 business days, in the original form of payment or store credit, as long as all of the previous steps have been followed completely.

9) For authenticity returns, ALG will pay for all shipping costs. However, since our staff buyers are expert luxury goods authenticators, this should never happen!

IMPORTANT: Merchandise must be unused and returned in the same condition that it was sold. If the item is found to be further used or in a condition different from when it was originally sold, we reserve the right to refuse the return.

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